Accessing Help & Support

You can reach our Support team and resources in three quick ways:

Contact Support Directly

• Call: 1-866-663-4709 (option 2)
• Email: support@advancedfraudsolutions.com

Schedule a Support Session

• From the Help & Support menu → select Schedule Support.
• Choose your support type and the best available team member.
• Pick a date/time that works for you.

Visit the Knowledge Center

• From the Help & Support menu → click Visit Help Center.
• Browse articles on TrueChecks Frontline, Administration, and other AFS products.
• Use search, follow articles, and give feedback (👍/👎).

How to Access the Knowledge Center

On the left side of the help and support page, you'll see a blue Visit Help Center button which directs you to the TrueChecks Knowledge Center. Access articles on everything you need to know about TrueChecks and AFS tools. Use the search bar to find specific help topics.

Schedule a Support Session

In the center of the page is the ability to Schedule Support. The first dropdown allows you to select the type of training or support that you need. The second drop down will route you to the best person available for the training or support that you're looking for. This will open calendars and allow you to select a time and date that fits your schedule.