Understanding the Action Taken File - AFS

The Action Taken File in TrueChecks provides a detailed record of decisions made on checks processed by your institution. This guide outlines what the Action Taken File is, how it works, and how to ensure it is correctly uploaded and reflected in your reports.

What is the Action Taken File?

The Action Taken File is a file generated by your institution’s core system (e.g., Jack Henry, Fiserv) that logs actions taken on checks from the previous business day. These actions include whether a check was accepted, denied, or flagged for further review. This file helps track check fraud prevention efforts by showing what decisions were made for each check.

Key Points:

• Source of the File: The Action Taken File is produced by your core system and includes decisions made on checks processed the prior day.
• Upload Requirement: The file can be uploaded manually to the TrueChecks portal or transferred via SFTP for automated upload.
• No Automatic Write-Back: Decisions logged in the Action Taken File do not automatically write back to the TrueChecks portal. They must be uploaded to generate complete reports.

How to Use the Action Taken File:

1. Receive the File: Your institution will receive the Action Taken File from your core system.
2. Upload the File: The file can be uploaded manually to the TrueChecks portal or via SFTP for automatic transfer.
3. Verify Reports: After uploading, verify that the file appears in your reports. If the file is missing, contact AFS support for assistance. We will be happy to assist you.

Frequently Asked Questions (FAQs)

1. Where does the Action Taken File come from? The file is generated by your core system based on the checks processed and the actions taken the previous day.
2. Do I need to manually upload the Action Taken File? The file can be uploaded either manually to the TrueChecks portal or via SFTP for automated transfer.
3. What should I do if I don’t see the Action Taken File in my TrueChecks reports? If the file does not appear in your reports, verify with your core provider that the file was generated and uploaded correctly. Ensure the file was either manually uploaded or transferred via SFTP.
4. Is there any charge for using the Action Taken File? No, there are no additional fees for uploading and using the Action Taken File in TrueChecks.