TrueWire Release September 2026

What's new in TrueWire

This release adds two ways to make signing in to TrueWire more secure and easier to manage: multi-factor authentication and single sign-on.

• Multi-factor authentication (MFA): Admins can require users to verify their sign-in with email, text message, or an authenticator app.
• Single sign-on (SSO): Users can sign in with their organization’s identity provider instead of managing separate TrueWire credentials.

Multi-factor authentication (MFA) for TrueWire

TrueWire now supports multi-factor authentication (MFA), giving financial institutions an additional layer of security when users sign in. Once MFA is enabled for your institution, users will be required to verify their access to the TrueWire portal using email, text message, or a third-party authenticator app (such as Google Authenticator or Microsoft Authenticator).

Users can maintain their contact information, password, default MFA method, and trusted devices from the My Info page. A user can keep up to five trusted devices and can revoke a device they no longer recognize.

MFA is turned off by default. Admins can turn it on anytime from the Security Settings section of the Configuration screen under Settings. Turning it on enables MFA for all of your institution’s users. Admins can also decide how often users are prompted to complete MFA again, from every login to every 30 days, based on your security needs.

As an admin, how do I enable MFA for my institution?

1. Go to Settings in the main menu, then select Configuration.
2. In the new Security Settings section, choose your settings:
3. Enable MFA: Turns on MFA for all of your institution’s users. This is off by default.
4. Require MFA Verification: Available only when Enable MFA is set to Yes. This controls how often users must complete MFA when they sign in. The default is every seven days. Other options are every login, every 24 hours, every 14 days, and every 30 days.
5. Click Save Changes.

As an admin, how do I reset MFA for a specific user?

1. Go to Settings in the main menu, then select Users.
2. Find the user and choose to edit that user.
3. In the new MFA Settings section, select Reset MFA. This is available if the user has completed MFA enrollment.

If a user has not completed MFA enrollment, they will show a badge that they have not been onboarded, and MFA cannot be reset for them.

As a user, how do I manage my MFA settings?

1. Click your username in the upper-right corner of the portal, then select My Info.
2. On the My Info page, you can change your email address, update your password, and add a phone number for MFA notifications.
3. In the new MFA Settings section, you can change your Default MFA Method (email, text message, or authenticator app) and view and revoke Trusted Devices. This is available once you have enrolled in MFA.
4. Click Save Changes to apply your updates.

Action required to turn on MFA: MFA is off by default. Admins can turn it on anytime from Settings > Configuration under Security Settings.

BENEFIT: MFA provides stronger protection against unauthorized account access by requiring a secondary verification step beyond a password.

Single sign-on (SSO) for TrueWire

Organizations can now configure single sign-on (SSO) for TrueWire, allowing users to sign in with their organization’s identity provider rather than maintaining separate application credentials.

No additional user action is needed.

BENEFIT: SSO simplifies user access while allowing organizations to centralize authentication and access management.

Also fixed

• Corrected a display issue where the breadcrumb navigation bar could appear detached from the top navigation area.

No action required. This update applies automatically.